Shipping policy

At Stella In The Sky, we want every order to arrive smoothly and safely. Please review the information below for details about our processing times, shipping options, tracking, and delivery procedures.

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday.
  • Processing may take longer during holidays, promotions, or periods of high order volume.
  • Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information.

Shipping Options

We currently provide shipping services throughout the United States.

Shipping Method Order Amount Estimated Delivery Shipping Fee
Standard Shipping $0.00–$49.99 7–15 business days $12.00
Free Shipping $50.00 and above Varies FREE
Expedited Shipping $0.00–$99.99 6–10 business days $18.00
Free Expedited Shipping $100.00 and above Varies FREE

The available shipping methods, delivery estimates, and applicable charges will be displayed during checkout.

Order Tracking

Once your package has been handed over to the shipping carrier, tracking information will be sent to you by email.

Please allow approximately 24–48 hours for tracking information to become active after the carrier receives your package.

If tracking does not update immediately, please allow additional time for the carrier’s system to register the shipment.

Delivery Details

Estimated delivery times may vary depending on your location, carrier schedules, weather, holidays, and other unexpected circumstances.

Stella In The Sky cannot be held responsible for delays caused by:

  • Incorrect or incomplete shipping information
  • Carrier delays or service interruptions
  • Severe weather conditions
  • Holidays and peak shipping periods
  • Transportation or logistical disruptions
  • Circumstances beyond our reasonable control

Once an order has entered the fulfillment process, we may not be able to change the shipping address.

Shipping Coverage

Stella In The Sky currently ships within the United States only.

Please note that we are unable to deliver to certain restricted or special-address locations, including:

  • Military addresses such as APO, FPO, and DPO
  • U.S. military bases
  • P.O. Boxes
  • Certain remote or restricted locations
  • Addresses that cannot accept standard carrier deliveries

If your shipping address falls within a restricted delivery area, please contact our Customer Support team before placing your order.

Customers are responsible for providing a complete and deliverable physical address. Certain locations may have limited carrier availability or require additional delivery time.

Missing or Damaged Packages

If your package appears to be missing, significantly delayed, or arrives damaged, please contact our Customer Support team as soon as possible.

For damaged shipments, please provide:

  • Your order number
  • Tracking number
  • Clear photos of the package
  • Shipping label
  • Damaged item and packaging

Our team will review the information and help determine the appropriate next step.

Returned or Undeliverable Packages

A package may be returned to us if it is refused, left unclaimed, or sent to an incorrect or undeliverable address provided by the customer.

If the package needs to be shipped again, additional shipping or handling charges may apply.

Where applicable, these costs may be deducted from any eligible refund.

Business Information

Stella In The Sky
132 MIMOSA DR
SODDY DAISY, TN 37379
United States

Business Address Only — Not a Return Address

Please do not send returned merchandise to this address unless our Customer Support team has specifically provided return instructions.

Contact Us

Stella In The Sky Customer Support

Email: vip@stellainthesky.com

If you have questions about your order, shipping status, delivery, or whether your address is eligible for shipping, please contact us. We typically respond within 24–48 business hours.