Refund policy

At Stella In The Sky, we want every order to feel just right. If your purchase doesn’t work out, we’re here to make the return process simple, clear, and easy to follow.

1. Return Window

Eligible items may be returned within 30 days from the date your order is marked as delivered.

To qualify for a return, items must:

Be unworn, unused, and unwashed.
Remain in their original condition.
Have all original tags attached.
Include the original packaging whenever possible.
Be free from makeup, perfume, stains, odors, pet hair, or other signs of wear.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and other applicable reasons, certain products may not be eligible for return, including:

Bodysuits
Swimwear without the original hygiene liner
Underwear and intimate apparel
Bras and shapewear
Earrings and selected accessories
Gift cards
Personalized or customized items
Final Sale or Clearance items
Items damaged through improper use or normal wear

3. How to Request a Return

Please contact our Customer Care team before sending any merchandise back.

Email: vip@stellainthesky.com

Please include:

Your order number
The item(s) you would like to return
The reason for the return
Clear photos if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Unauthorized returns may not be accepted.

4. Return Shipping

For returns that are not caused by an error on our part, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a shipping service with tracking when returning an item. Stella In The Sky is not responsible for packages lost or damaged while being returned.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the item
Shipping label
Photos of the packaging when applicable
A brief description of the issue

After reviewing the information, we will determine the appropriate solution, which may include a replacement or refund.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the return status.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Once an order has entered processing or has already shipped, cancellation may no longer be possible.

Cancellation Email: vip@stellainthesky.com

8. Undeliverable or Refused Packages

Packages may be returned to us if they are refused, left unclaimed, or sent to an incorrect or incomplete address provided by the customer.

If the package needs to be shipped again, additional shipping or handling charges may apply.

Where applicable, these costs may be deducted from the refundable amount.

9. Important Return Address Notice

Stella In The Sky
132 MIMOSA DR
Soddy Daisy, TN 37379
United States

Business Address Only — Not a Return Address

Please do not send returns to this address unless our Customer Care team specifically instructs you to do so.

10. Contact Information

If you have questions about returns, refunds, damaged items, or your order, please contact us.

Stella In The Sky

Customer Care Email:
vip@stellainthesky.com

Business Address:

132 MIMOSA DR
Soddy Daisy, TN 37379
United States